What’s Your Conflict Style?
Understanding Conflict Styles Situations with conflict appear in every area of life: work, home, and even the grocery store parking lot. Unfortunately, many people see conflict as a negative aspect of human relationships and therefore do not invest time in improving conflict management. If you cannot avoid the inevitable moments [...]
Ask a Better Question to get a Deeper Response
1st Level Listening "How’s everybody doing today?" The leader asks as she keeps walking toward her office. The employees give the usual response “good” and everyone keeps moving right along. Sound familiar? This has been the norm in the workplace. However, that is changing because employees want more engagement with [...]
How do you Avoid Emotional Redlining as a Leader?
Client Story #1 A long time ago, I asked a question of a client during an already tense morning for him. The question tipped his anger into rage. He threw a paperweight at me. Fortunately, I dodged it, and no one was hurt. He stormed out of the room. I [...]
The Powerful Link Between Negotiation as a Conversation
Conversation Conversations are the general exchange of thoughts, words, ideas, directives, and messages. Conversations are one of the main vehicles of communication. Most of us would say that we have conversations every day. What is the most important experience of a conversation? Connection When people talk, they want to get [...]
Imposter Syndrome
Two leaders spoke in quiet voices as if someone could hear their private phone conversation. One was an accomplished author who traveled the world speaking and training prominent CEOs on how to be more effective in leading their teams, the other a training and development professional. Both admitted that they [...]
Crafting Your Sacred Rhythm of Life
There is a descriptive phrase called the Rule of Life. It is a structure or framework by which to live your life. The Rule of Life is meant to guide you along a path that is the best for you. While I embrace the concept, I pull back from the [...]